MedicalTemplates Frequently Asked Questions (FAQ)
Who should I contact for problems or questions about my MedicalTemplate order?
Will MedicalTemplates work on a Mac?
What documentation guidelines were used to develop MedicalTemplates?
Do MedicalTemplates integrate with charge-capture systems?
Do MedicalTemplates integrate with electronic medical records?
Will MedicalTemplates prevent an audit?
Will MedicalTemplates prevent downcoding?
How much do MedicalTemplates cost?
Are volume discounts for MedicalTemplates available?
Can I change any of the format of the template?
I purchased a template, but my computer will not allow me to open the file.
How do I get assistance with MedicalTemplates?
Where can I buy MedicalTemplates?
Can you put billing codes (CPT) codes on a custom MedicalTemplate?
Who should I contact about problems or questions about my MedicalTemplates order?
MedicalTemplates are sold by RegNow, an independent e-commerce provider. The RegNow Shopper support page is here. The RegNow Shopper support page includes answers to most questions regarding the ordering and delivery process.
Will MedicalTemplates work on a Mac?
Yes. Adobe Reader is available for Mac computers. Adobe Reader for Mac can be downloaded from here>
What
documentation guidelines were used to develop
MedicalTemplates?
MedicalTemplates are based on the HCFA 1997 Evaluation and Management documentation guidelines, the most recent medical documentation guidelines from the Center for Medicare and Medicaid Services.
The 1997 HCFA E&M guidelines can be downloaded from here>
Do MedicalTemplates integrate with charge-capture systems?
No.
Do MedicalTemplates integrate with electronic medical records?
No.
Will MedicalTemplates prevent an audit?
No. Audits are often triggered by coding distributions which fall outside of the norm. Defense of an audit depends on appropriate documentation to support the level of coding submitted. The HCFA E&M guidelines define appropriate documentation for each level of coding. The appropriate coding level submitted is entirely the responsibility of the healthcare provider, and will depend on the information actually documented.
The 1997 HCFA E&M guidelines can be downloaded from here>
Will MedicalTemplates prevent downcoding?
No. MedicalTemplates provide prompters appropriate for all levels of E&M coding as defined the in the 1997 HCFA guidelines. The appropriate coding level submitted is entirely the responsibility of the healthcare provider, and will depend on the information actually documented. The primary defense against downcoding is appropriate clinical documentation for the level of service provided.
The 1997 HCFA E&M guidelines can be downloaded from here>
How much do MedicalTemplates cost?
Each standard MedicalTemplate costs $150 per healthcare provider. Volume discounts are available.
Are volume discounts for MedicalTemplates available?
Yes. MedicalTemplates cost $400 for 3-5 practitioners or $1000 for an institution such as a clinic or hospital.
Can I change any of the format of the template?
No. Each template provides text fields and checkboxes which are editable. The format, however, cannot be modified. For an additional fee, any medical template can be customized to suit individual needs or requirements. The cost for a customized template is evaluated individually, and reflects varying levels of complexity.
I purchased a template, but my computer will not allow me to open the file.
Please ensure that you have first installed Adobe Reader version 7.0 or higher on your computer. All MedicalTemplates are created in an Adobe PDF format and require that you have Adobe Reader version 7.0 or higher installed on your computer.
How do I get assistance with MedicalTemplates?
Please send an email to for technical support.
Where can I buy MedicalTemplates?
MedicalTemplates are exclusively sold through RegNow. RegNow accepts credit cards, checks, wire transfers, PayPal, and purchase orders. Click here for links to buy MedicalTemplates.
Can you put billing codes (CPT) codes on a custom MedicalTemplate?
No. Billing codes are part of the CPT system developed by the American Medical Association. As the copyright holder for the CPT system, the AMA requires a license for the inclusion of these codes in all commercial products such as MedicalTemplates.
More information about the CPT system can be found on the AMA CPT Website.
Can I change the print margins on my MedicalTemplate?
Yes. There are two ways to do this - with a custom MedicalTemplate (with the margins set for your needs) or with Adobe Acrobat Professional. To read more about how to change the print margins with Adobe Acrobat Professional, visit the official Adobe blog site.
MedicalTemplates are in the Adobe PDF format, which requires the free Adobe Reader. With Adobe Reader, these templates can be printed as many times as needed on paper meeting your specifications or the specifications of any clinic, hospital, or other health care facility.
